Cancellation policy | TuchundStoff

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement.

TuchundStoff
Lucia Hohl
Am Hegbach 22
64546 Mörfelden-Walldorf
Phone: +49 (0) 6105 21466
E-mail: kurier@tuchundstoff.de

Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by a letter sent by post or by e-mail.

You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

Exclusions or Reasons for Expiry

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs, for example fabrics sold by the metre or custom-cut fabrics.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it to us:

Show model withdrawal form

To:
TuchundStoff
Lucia Hohl
Am Hegbach 22
64546 Mörfelden-Walldorf
E-mail: kurier@tuchundstoff.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s), only if submitted on paper:

Date:

(*) Delete as appropriate.

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